We are no longer accepting applicants for this role.

AWARE’s CARE department is looking for a part-time Helpline Executive for our Women’s Helpline.

Position: Helpline Executive
Department: CARE – Women’s Care Centre (WCC)
Commitment: 2pm – 6pm shifts, Monday – Friday (3 days/2 days split preferably)
Engagement Fee: $15 per hour
Starting date: 2 January 2020
Last date of application: 31 December 2019

Job Description:

• Support all Women’s and Sexual Assault Care Centre helpline calls (English and either Mandarin or Tamil), ensuring a high quality of helpline support and call log entries
• Check and complete Women’s Helpline voicemail callbacks daily
• Support the WCC team to build relevant resources for volunteers and clients
• Act as helpline mentor during helpline volunteer practical training
• Support to identify and improve current helpline processes
• Work closely with WCC staff and helpliners to support each other’s work
• Complete daily helpline room checks (snacks, paper, pens, key etc.)
• Support helpline calls (English and Tamil) with effective referral to internal services and external agencies
• Record all helpline calls effectively in the Call Log system
• Check Helpline Emails as required and ensure helpline emails responded to within 3 working days
• Provide emotional and practical support to helpline volunteers who are on duty, as required
• Attend to walk-in clients as required
• Co-ordinate updates of online and hard copy helpline resources, including SOPs when required
• Support with planning the curriculum for helpline training, including refresher and catch up sessions, as required
• Any other tasks assigned in relation to supporting the helpline

Requirements:

• Beneficial to have completed the 4-month AWARE Helpliner Training 
• Must be able to converse in English and either Mandarin or Tamil 
• Able to commit to 2pm – 6 pm shifts, Monday-Friday
• 1 year of related experience required
• Relevant educational qualification such as social work, counselling, psychology or related field preferred
• Excellent interpersonal, empathy and communication skills (verbal and written)
• Good knowledge of Microsoft Office (Excel, MS Word, PowerPoint)
• Strong belief in gender equality and the values of AWARE

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Please note that due to the large number of applications, only shortlisted applicants will be contacted for an interview. If you have any questions about this position, please email careers@aware.org.sg.