We are no longer accepting applicants for this role.

AWARE’s CARE department is looking for a part-time Helpline Executive for our Women’s Helpline.

Position: Helpline Executive
Department: CARE – Women’s Care Centre (WCC)
Commitment: Four-hour shifts from 10am – 2pm, Monday – Friday. Six-month contract
Engagement fee: $15 per hour
Application deadline: 31 May 2020
Starting date: 1 June 2020

Job Description

• Ensure timely and high quality of support and logs for all Women’s Helpline calls, chat service, and emails, and Sexual Assault Care Centre calls when necessary.
• Ensure timely attendance to Women’s Helpline callback requests.
• Support the WCC team in volunteer management, support, and engagement, including building relevant resources, providing daily emotional and practical support, and providing mentorship and support for trainings.
• Improve current Helpline processes.
• Provide daily operational support to the team.
• Coordinate updates of resources and SOPs.
• Any other tasks assigned in relation to supporting the helpline and the CARE team.

Requirements

• Beneficial to have completed the four-month AWARE Helpliner Training.
• Must be proficient in English and Malay.
• Must be able to commit to 10am-2pm shifts, Monday to Friday.
• 1 year of related experience required.
• Relevant educational qualification such as social work, counselling, psychology or related field preferred.
• Excellent interpersonal, empathy and communication skills (verbal and written)
• Good knowledge of Microsoft Office (Excel, MS Word, PowerPoint)
• Strong belief in gender equality and the values of AWARE

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Please note that due to the large number of applications, only shortlisted applicants will be contacted for an interview. If you have any questions about this position, please email careers@aware.org.sg.