We are no longer accepting applicants for this role.

AWARE’s Sexual Assault Care Centre (SACC) is looking for part-time Helpline Executives to serve as a first responder for sexual assault survivors, and to support staff and case managers in various projects.

Position: Helpline Executive
Commitment: Part-time (4 hours/day, Mon to Fri), 1 year contract
Starting date: April 2021
Salary: S$15/hour
Citizenship: Singapore citizen/PR*

*We note the government announcement that starting from 1 May 2021, those who are not Singaporean Citizens or PR will have to obtain a work pass to work in Singapore. Accordingly, please note that with effect from 12 March 2021, we will only be accepting applications from Singaporeans and PRs. If you have submitted an application before 12 March 2021, and you require a Letter of Consent (LOC) to work, we will proceed with your application as per usual. 

Job Description

• Ensuring high-quality and timely response to people reaching out to SACC through calls, WhatsApp, emails, walk-ins, referrals and other platforms
• Scheduling clients with case managers, counsellors, etc. via phone, emails and/or face-to-face
• Documenting and filing confidential notes, intake forms etc
• Identifying and improving current processes, and coordinating updates of SOPs
• Supporting staff and volunteers on various projects and ad-hoc programmes as required
• Providing administrative and operational support to SACC

Requirements

• At least 1 year of work experience in a related field
• Relevant educational qualifications such as social work, counselling, psychology or related field preferred
• Must be proficient in English (verbal and written). Fluency in a second (Mandarin, Malay, or Tamil) is a bonus
• Training on trauma is a bonus
• Beneficial to have completed the four-month AWARE Helpliner Training
• In addition to passion and commitment to AWARE’s mission and vision, we look for candidates who demonstrate the following:
  • Excellent interpersonal, empathy and communication skills in English (verbal and written)
  • Good analytical skills and commitment to confidentiality
  • Superb organisational and time management skills
  • Ability to use initiative and judgment to solve problems independently
  • Experience or interest in supporting or empowering individuals
  • Strong belief in gender equality and the values of AWARE
  • Computer-savvy, proficient in Google Workspace and MS Office (Word and Excel)

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Please note that due to the large number of applications, only shortlisted applicants will be contacted for an interview. If you have any questions about this position, please email careers@aware.org.sg.