We are no longer accepting applicants for this role.

AWARE’s Sexual Assault Care Centre (SACC) is looking for a Case Manager to support survivors of sexual assault along their journeys of recovery and help SACC in its day-to-day operations as well as programme development. The role also requires supporting the SACC team in advocacy and project-based work.

If you are passionate about helping survivors reclaim control of their lives after experiencing trauma, join AWARE in its fight against sexual violence. You’ll play an essential, hands-on role at SACC—the only centre of its kind in Singapore. Read more about it here.

Position: Case Manager

Department: CARE – SACC

Commitment: Full-time, Monday-Friday, 40 hours a week

Salary range: $3,370 – $3,500

Term: 1 year (with possibility of extension)

Starting date: Immediate

Citizenship: Singapore citizen/PR

Job Description

• Ensuring high quality and timely response to individuals seeking support from SACC through calls, WhatsApp, emails, walk-ins, referrals and other platforms
• Conducting intake interviews, client support and management of SACC cases (case work), including providing and arranging for SACC services, as well as timely casework documentation
• Liaising with authorities, including the police, hospitals and lawyers, to facilitate the above
• Supporting and/or providing cover for other case managers during assigned legal clinic hours as needed
• Maintaining up-to-date data management and filing for reporting and analysis, including creating and improving standard operating procedures for SACC
• Supporting the development of SACC’s first response channels through coordination of processes and ensuring knowledge consistency
• Committing to supervision, case sharing and any training related to improvement in quality of service

Requirements

• Minimum two (2) years of related experience working in support of individuals needing help (e.g. community work, social work, helpline staffing, counselling, befriending), preferably in the Singapore context
• Educational qualifications in social work, counselling, psychology or related fields preferred, with trauma management credentials a bonus (training will be provided as needed)
• Excellent interpersonal, empathy and communication skills in English (verbal and written)
• Good analytical skills and commitment to confidentiality
• Superb time-management skills and ability to meet deadlines
• Strong project planning: highly creative, adaptable and a self-starter
• Ability to work independently to manage projects
• Ability to use initiative and judgment to solve problems independently
• Experience or interest in supporting or empowering individuals
• Strong belief in gender equality and the values of AWARE
• Proficient with computers, Google Drive apps and MS Office, especially Excel and Word

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Please note that due to the large number of applications, only shortlisted applicants will be contacted for an interview. If you have any questions about this position, please email careers@aware.org.sg.