We are no longer accepting applicants for this role.

AWARE’s Sexual Assault Care Centre (SACC) is looking for a part-time Helpline Executive to serve as a first responder for sexual assault survivors, and to support staff and case managers in various projects.

If you are passionate about helping survivors reclaim control of their lives after experiencing trauma, join AWARE in its fight against sexual violence. You’ll play an essential, hands-on role at SACC—the only centre of its kind in Singapore. Read more about it here.

Position: Helpline Executive 
Commitment: Part-time (four hours/day: 10am – 2pm or 2pm – 6pm, Mon to Fri); two-year contract
Starting date: September 2021 and January 2022
Salary: S$15/hour
Citizenship: Singapore citizen/PR

Job Description

• Ensuring high-quality and timely response to people reaching out to SACC through calls, WhatsApp, emails, walk-ins, referrals and other platforms
• Scheduling clients with case managers, counsellors, etc. via phone, emails and/or face-to-face
• Documenting and filing confidential notes, intake forms, etc.
• Identifying and improving current processes, and coordinating updates of SOPs
• Supporting staff and volunteers on various projects and ad-hoc programmes as required
• Providing administrative and operational support to SACC

Requirements

• At least 1 year of work experience in a related field
• Relevant educational qualifications such as social work, counselling, psychology or related field preferred
• Must be proficient in English (verbal and written). Fluency in a second (Mandarin, Malay or Tamil) is a bonus
• Training on trauma is a bonus
• Beneficial to have completed the four-month AWARE Helpliner Training
• In addition to a strong belief in AWARE’s mission and vision, we look for candidates who demonstrate the following:
  • Excellent interpersonal, empathy and communication skills in English (verbal and written)
  • Good analytical skills and commitment to confidentiality
  • Superb organisational and time management skills
  • Ability to use initiative and judgement to solve problems independently
  • Experience or interest in supporting or empowering individuals
  • Computer-savvy, proficient in Google Workspace and MS Office (Word and Excel)

Read our privacy policy here.

Please note that due to the large number of applications, only shortlisted applicants will be contacted for an interview. If you have any questions about this position, email careers@aware.org.sg.