We are no longer accepting applicants for this role.

AWARE’s Sexual Assault Care Centre (SACC) is looking for a Case Manager to support survivors of sexual assault along their journeys of recovery and help SACC in its day-to-day operations as well as programme development. The role also requires supporting the SACC team in advocacy and project-based work.

If you are passionate about helping survivors reclaim control of their lives after experiencing trauma, join AWARE in its fight against sexual violence. You’ll play an essential, hands-on role at SACC—the only centre of its kind in Singapore. Read more about it here.

Position: Case Manager
Department: CARE – SACC
Commitment: Full-time, Monday-Friday, 40 hours a week (Permanent position)
Salary range: $3400 – $3600
Starting date: Immediate

Job Description:

• Ensuring high quality and timely response to individuals seeking support from SACC through calls, WhatsApp, emails, walk-ins, referrals and other platforms
• Conducting intake interviews, client support and management of SACC cases (case work), including providing and arranging for SACC services, as well as timely casework documentation
• Liaising with authorities, including the police, hospitals and lawyers, to facilitate the above
• Supporting and/or providing cover for other case managers during assigned legal clinic hours as needed
• Maintaining up-to-date data management and filing for reporting and analysis, including creating and improving standard operating procedures for SACC
• Supporting the development of SACC’s case management service through coordination of processes and ensuring knowledge consistency
• Committing to supervision, case sharing and any training related to improvement in quality of service

Preferred Candidate Profile:

• Singapore Citizen/Permanent Resident with minimum two (2) years of related experience working in support of individuals needing help (e.g. community work, social work, helpline staffing, counselling, befriending), preferably in the Singapore context
• Educational qualifications in social work, counselling, psychology or related fields preferred, with trauma management credentials a bonus (training will be provided as needed)
• Excellent interpersonal, empathy and communication skills in English (verbal and written)
• Good analytical skills and commitment to confidentiality
• Superb time-management skills and ability to meet deadlines
• Strong project planning: highly creative, adaptable and a self-starter
• Ability to work independently to manage projects
• Ability to use initiative and judgment to solve problems independently
• Experience or interest in supporting or empowering individuals
• Strong belief in gender equality and the values of AWARE
• Proficient with computers, Google Drive apps and MS Office, especially Excel and Word

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Please note that due to the large number of applications, only shortlisted applicants will be contacted for an interview. If you have any questions about this position, please email careers@aware.org.sg.