AWARE’s Sexual Assault Care Centre (SACC) department is looking for two part-time Helpline Executives. They will serve as first responders for sexual assault survivors, and support staff and case managers in various projects.

If you are passionate about helping survivors reclaim control of their lives after experiencing trauma, join AWARE in its fight against sexual violence. You’ll play an essential, hands-on role at SACC—the only centre of its kind in Singapore. Read more about it here.

Position: Helpline Executive, Sexual Assault Care Centre
Department: CARE
Salary range: SGD$1,500 – $1,800
Term: Three-year contract
Starting date: 1 May 2022 or 1 July 2022 (two vacancies)
Work schedule: Monday to Friday, 2 – 6pm (starting in May) / 10am – 2pm (starting in July)

Job Description:

• Ensuring high-quality and timely response to people reaching out to SACC through calls, WhatsApp, emails, walk-ins, referrals and other platforms
• Scheduling clients with case managers, counsellors, etc. via phone, emails and/or face-to-face
• Documenting and filing confidential notes, intake forms, etc.
• Identifying and improving current processes, and coordinating updates of SOPs
• Supporting staff and volunteers on various projects and ad-hoc programmes as required
• Providing administrative and operational support to SACC

Requirements:

• At least 1 year of work experience in a related field
• Relevant educational qualifications such as social work, counselling, psychology or related field preferred
• Must be proficient in English (verbal and written) and a second language (Mandarin, Malay, or Tamil, verbal and written)
• Training on trauma is a bonus
• Beneficial to have completed the four-month AWARE Helpliner Training
• In addition to passion and commitment to AWARE’s mission and vision, we look for candidates who demonstrate the following:
  • • Excellent interpersonal, empathy and communication skills in English (verbal and written)
    • Good analytical skills and commitment to confidentiality
    • Superb organisational and time management skills
    • Ability to use initiative and judgement to solve problems independently
    • Experience or interest in supporting or empowering individuals
    • Strong belief in gender equality and the values of AWARE
    • Computer-savvy, proficient in Google Workspace and MS Office (Word and Excel)

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Please note that due to the large number of applications, only shortlisted applicants will be contacted for an interview. If you have any questions about this position, email careers@aware.org.sg.