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AWARE’s Sexual Assault Care Centre (SACC) is looking for a Case Manager to support survivors of sexual assault along their journeys of recovery and help SACC in its day-to-day operations as well as programme development. The role also requires supporting the SACC team in advocacy and project-based work.

If you are passionate about helping survivors reclaim control of their lives after experiencing trauma, join AWARE in its fight against sexual violence. You’ll play an essential, hands-on role at SACC—the only centre of its kind in Singapore. Read more about it here.

Position: Case Manager
Department: CARE – SACC
Commitment: Full-time, Monday-Friday, 40 hours a week (Permanent position)
Salary range: $3,500 – $3,800
Starting date: Immediate

Job Description:

• Provide high-quality and timely case management services to survivors of sexual violence who approach AWARE through various modes (calls, messages, walk-ins, referrals and other platforms)

• Conduct intake interviews and case sessions to assess client needs, risk and protective factors

• Explore the clients’ options and plan interventions to ensure their best interest. This includes but is not limited to: gathering and sharing relevant information, exploring options and accompanying them through the justice system, advocating for their rights, advocating for survivor-centric policies and procedures around sexual violence, etc.

• Collaborate with the client to develop a safety and/or care plan that addresses the identified needs and concerns

• Coordinate internal and/or external services and support aligned with the care plan created with the client. Internal services include counselling, legal clinic, accompaniment through the civil or criminal justice system, etc. External coordination may include liaising with other agencies and institutions (e.g. criminal and civil justice system, medical system, social service system)

• Maintain casework documentation in a timely manner for reporting and analysis, such as but not limited to case assessment and case plan, work done, client feedback and correspondence with relevant parties

• Provide support to other SACC services and programme development work, including but not limited to: covering for other case managers during assigned legal clinic hours; project management of SACC initiatives and programmes; creating and improving standard operating procedures for SACC

• Committing to continual learning and service improvement through supervision, knowledge and case-sharing, and discussions on service and process standards

Preferred Candidate Profile:

• Singapore Citizen/Permanent Resident with minimum two (2) years of related experience working in support of individuals needing help (e.g. community work, social work, helpline staffing, counselling, befriending), preferably in the Singapore context. Experience with conducting group work is a plus

• Educational qualifications in social work, counselling, psychology or related fields preferred, with trauma management credentials a bonus (training will be provided as needed)

• Strong belief in gender equality and the values of AWARE. Experience or interest in empowering individuals through case advocacy is a plus

• Fidelity to clients’ best interests through a strong commitment to confidentiality on client information, and a strong commitment to empowering clients with knowledge on their rights, options and potential challenges

• Excellent interpersonal, empathy and communication skills in English (verbal and written) to connect with clients, consult with colleagues, and correspond with relevant parties

• Good analytical skills and ability to work independently

• Superb time-management skills and ability to meet deadlines

• Strong project-planning skills: highly creative, adaptable and a self-starter

• Proficiency with computers, Google Drive apps and MS Office, especially Excel and Word

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Please note that due to the large number of applications, only shortlisted applicants will be contacted for an interview. If you have any questions about this position, please email careers@aware.org.sg.