Position: Helpline Programme Manager
Department: CARE
Commitment: Permanent full-time position with minimum commitment of 2 years
Salary range: SGD4,470 – SGD5,580
Starting date: Immediate
Work location: Hybrid

Are you passionate about making a meaningful impact on the lives of individuals in need? Do you have the
skills and experience to lead a dynamic team in providing crucial support services? If so, we have an
exciting opportunity for you. AWARE is a leading organisation committed to empowering women and addressing critical issues like abuse and violence. Our Women’s Care Centre and Sexual Assault Care Centre play a vital role in providing support and resources to those who need them most. We’re on the lookout for a First Response Operations Manager to lead our efforts and drive positive change in the community.

Job Description

● Leading with Purpose: Oversee first response channels, including helplines, chat service, emails, and walk-ins, ensuring efficient and effective service delivery. Your work will directly impact the well-being of victim-survivors of sexual assault.
● Innovation and Improvement: Develop and implement operational procedures and policies, making sure our services are consistently top-notch.
● Team Empowerment: Manage and inspire a dedicated team of volunteers and staff, fostering an
environment where everyone thrives.
● Data-Driven Impact: Use data insights to inform decision-making and contribute to strategic planning, helping us shape a brighter future.
● Advocacy and Networking: Explore advocacy opportunities to expand access to support services and engage with like-minded organisations.

Requirements

● Expertise: Ideally a social work degree and a minimum of five years in the social service sector.
● Experience: At least two years of experience in people and performance management.
● First Response: Proven track record in managing first response services in the abuse and violence field is a significant plus.
● Knowledge: Good knowledge of Singapore social service landscape and criminal justice system.
● Empathy and Compassion: Dealing with individuals in crisis or distress requires sensitivity, and we’re looking for someone who excels in this area.
● Leadership Skills: Lead a dedicated team with your strong leadership and team-building abilities,
● Tech-Savvy: Familiarity with various IT systems and tools.
● Problem Solving: Quick thinking and strong problem-solving skills in order to manage high-pressure situations effectively.
● Passion and Commitment: Be passionate about our mission and committed to gender- and trauma-informed practice.

Why Join Us:

● Meaningful Work: Make a real difference in the lives of individuals in need and contribute to a vital cause.
● Team Collaboration: Work with a dedicated team of professionals who share your passion.
● Professional Growth: AWARE will support your growth with training and development opportunities.
● Positive Work Environment: Join a workplace that values empathy, compassion, and making a difference.
● Competitive Compensation: We offer a competitive salary and benefits package.

Click here to submit your application.

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Please note that due to the large number of applications, only shortlisted applicants will be contacted for an interview. If you have any questions about this position, please email careers@aware.org.sg.