TWO STEPS

Expand AllCollapse All

• 1 In the event of harassment:

  1. Press the Emergency Communication Button (ECB) located at the side of the train door to speak to the train officer.

  2. Share that you were harassed and indicate the carriage number. The carriage number is 4-digit (for example “2322”), and is displayed at the joining part of each car, above the two seater.

• 2 What happens next:

  The train officer will not open the train doors until the station staff arrives. They will be able to identify your carriage because the carriage number is also display on the exterior of train car, at the lower part of the train body.

  You will have to beckon to the station staff and let them know who the culprit is.

  The station staff will advise the culprit to alight from the train for further investigation.

  You can request for the Transcoms Police officers to be activated.