Background

The AWARE Women’s Helpline, run by women for women, has been providing empathy, support, encouragement, and referrals to women in Singapore since 1990.

Our Requirements

• Women above 23 years of age
• Good IT Literacy
• Completed application form
• Commitment of two years (training + volunteering)
• $80 Training Fees (non-refundable) + $40 AWARE membership (payable at the start of the helpline training)

Expected commitment:

• Attend classroom training (at least 70% attendance).
• Attend mentored practical training for 6 sessions at AWARE Office from April 1st to October 31st, 2025,
• Attend 3 solo helpline sessions (Oct 2025 to Dec 2025) of OJT at AWARE Office.  
• Handle 3 shifts/month (2-3 hours each) throughout the 2-year volunteer commitment after completing helpline training.
• Attend a minimum of 1 refresher session and 1 peer meet.

Your Journey as a Helpliner 

(2 year commitment)

Your helpliner training will equip you across different capabilities such as knowledge of Family and Syariah law, awareness about mental health, family violence and workplace issues, basic counselling skills, knowledge of the social service landscape and first response to sexual assault.

STARTS NOW – APPLICATION

• Please fill in the application form to begin this process

Jan & Feb 2025 – INTERVIEW

• Minimum 30 min interview to determine suitability of candidate

April & May 2025 – VIRTUAL/ CLASSROOM TRAINING 

•  The AWARE helpline training programme is conducted over a period of 12 months.

Overall Training Plan:

1. Classroom Training: April 1st to May 31st, 2025; Tuesdays and Thursdays; 2 to 5PM / 6-9:30PM (6 x in-person sessions, and 4 x online sessions).
2. Mentored Practical Training: 6 sessions (3 Listening-In slots and 3 Talking slots with a Helpline Mentor) to be completed between April 1st and October 31st, 2025, in-person at AWARE Office.
3. On-the-Job Training (OJT): 3 solo helpline sessions (non-mentored) to be completed by December 2025, in-person at AWARE Office.

Women’s Care Centre (WCC) provides helpline support, legal clinic, counselling and support group services to women who are in distress or at a time of uncertainty in their lives. WCC offers a free legal clinic for women twice a month. Women who experience family violence, marital issues, divorce, harassment, and other matters under Family Law come to our legal clinic to understand their legal rights and options. 

We are seeking qualified lawyers to provide pro bono legal advice at our legal clinic sessions. Click here for more information about this role at the legal clinic.

Commitment: At least six sessions a year for a minimum of two years. The sessions are typically held two Thursdays a month, 7 – 9:30 p.m.

Qualifications:

• Called to the Singapore Bar

• Aligned with AWARE values

• Experience in practicing Family Law – Syariah or POHA a bonus

• Proficiency in speaking and writing English and preferably at least proficient in one other spoken language: Chinese, Malay or Tamil

• Interpersonal and empathy skills (assessed through interview)

To apply, please fill in this application form

AWARE’s general phone line (6779 7137) usually receives 10-15 calls a day. We need your help to make sure we don’t miss any calls.

Commitment: Mondays to Fridays only. Three or four days of reception duty and staffing our main line per month, done remotely via your phone/laptop. Full-day shifts run from 10am to 6pm. We can adjust the schedule according to your availability.

Scope: Stand by to answer calls and take messages on our main phone line, which will be routed to your mobile phone.

Training: You will be provided with a 45-min training.

Please write to Shamima Rafi, volunteermanager@aware.org.sg to indicate your interest.

THESE ROLES ARE CURRENTLY CLOSED. DETAILS ARE FOR REFERENCE. WE WILL UPDATE THE VOLUNTEER DATABASE WHEN ROLES OPEN FOR 2025.

CALL FOR VOLUNTEERS

We are looking for energetic and enthusiastic folks to help us as table hosts, wine booth volunteers, ushers or drivers.

Transport home from the Ball will be reimbursed and bento meal will be provided.

Volunteers are also required to attend ONE volunteer briefing before the Ball.

ROLE 1: TABLE HOST VOLUNTEERS

• Help us manage three tables that will be assigned to you along with another Table Host
• Go-to person for guests should they have questions about the programme or auction/fundraising channels
• Report to Table Host I/Cs for any guests requests that are more complex
• Ensure that guests are having a good time
• Collect remaining booklets and check the tables at the end of the event

ROLES 2 TO 5:

2. WINE BOOTH VOLUNTEERS

• Assist guests to purchase bottles of wine at this booth in the Foyer
• Check payment status and issue bottle upon purchase

3. WELCOME USHERS & RUNNERS

• Help us check in guests who arrive and help direct them to the right tables to register or make payment
• Assist AWARE staff during the stage program

4. DRIVER (AD HOC THROUGH JUL & AUG)

• Collect auction items from various sponsors (through a few months before event, working with your availability)
• Help us bring items onsite to the event on morning of event

5. EVENT PREP HELPERS

• Help us at the AWARE office for simple prep and packing for the Ball
• Office hour timings, ad hoc upon your availability two weeks before event

THESE ROLES ARE CURRENTLY CLOSED. DETAILS ARE FOR REFERENCE. WE WILL UPDATE THE VOLUNTEER DATABASE WHEN ROLES OPEN FOR 2025.

Support us by joining as a Ball Committee member! The funds raised goes into supporting our critical programmes and services like our Women’s Helpline and Sexual Assault Care Centre. 

Scope of Volunteer Work:

• Reach out to in-kind sponsors for the auction, lucky dip and other potential partners in your networks
• Contribute feedback on other Ball plans and strategies, including new fundraising avenues and how to better appeal to sponsors and corporate donors, guest experience, etc. 
• Sell tables and seats

From time to time, AWARE has the need for expertise from a variety of fields including:

• HR
• Fundraising
• Accounting and Audit
• Governance and Compliance
• Media, PR and Communications
• Audio Visual Solutions

Consultants will typically be leaders and/or subject matter experts in their field.

You may have a busy career but with bandwidth to provide consulting support a few hours a week or perhaps you are on a career break and are interested in devoting more time to a cause you find meaningful.

Volunteer as a Pro Bono consultant

Those who volunteer as consultants will be added to our database of experts and will be contacted as and when there is a matching need. At that time, we can work out a pro bono consulting arrangement that fits your availability.

Function Team: Varies
Where: AWARE Centre

AWARE is regularly looking for persons with strong organisational skills. We often need help in a variety of ways from data entry to filing, tallying surveys, reorganising our files and making phone calls. Work will normally be done at AWARE centre but some tasks may be done remotely.

Skills needed:

• Good organisational skills
• Attention to detail
• Good communication skills (depending on task)
• Good people skills
• Willingness to do repetitive tasks
• Ability to use Gmail, Google Docs, Spreadsheets

Time commitment: Usually a minimum of two days a week, for at least two months. Our biggest demand for this assistance is typically from mid-August to May when most university students are not available to volunteer.

Volunteer

Function Team: Various Teams
Where: Remote

AWARE produces reports, position papers and policy submissions on issues related to women in Singapore. Likewise it often issues media releases and other communication. These sometimes need to be translated into other languages, including:

• Mandarin
• Tamil
• Malay
• Vietnamese

We prefer those who are experienced translators or who are strongly bilingual.

Time commitment: 1-2 hours per week depending on publication schedule.

For Mandarin, Tamil and Malay translators, please fill in our volunteer application form so we can reach you for ad hoc tasks

We are urgently seeking translators with Vietnamese language skills. Please write in to Shamima, shamima@aware.org.sg if you are keen to help.

Function Team: Catalyse (AWARE’s corporate training arm)
Where: Remote

Volunteers in this area will have at least 5 years working experience in the corporate world and have the confidence and knowledge to advise Catalyse on digital outreach as well as guide marketing campaigns online.

Skills needed:

• Experience in digital marketing strategy
• Adept with Linkedin
• Good people and communication skills
• Knowledge of SEO and Google Analytics a strong plus
• Understanding of the corporate training market and/or HR is an asset

Time commitment: 3-5 hours per week

Volunteer

Function Team: AWARE Secretariat
Where: Meetings are held in person either at the AWARE center or other locations.

Board committee members play a strategic role in the work of AWARE.

We are interested in expertise in the following areas: HR, PR, comms, fundraising, event organisation, accounting, audit, governance and compliance, social work, research and advocacy, business development, strategic and financial management.

If you are interested in joining the AWARE board, choosing to become a Board Committee Member is an excellent first step.

Time commitment:
On average the board committee meet once a quarter. Additionally, there may other tasks depending on what team members agree to take up.

Volunteer.

Function Team: Varies
Where: AWARE centre and Remote

Volunteers in this area will be helping AWARE create media such as:

• video and animation for public awareness and advocacy
• graphics for website or social media
• layouts for reports, brochures and other materials

Skills needed:

• Graphic design and illustration
• Videography and editing
• Photography and image editing
• Proficiency with Adobe Creative Suite or similar programmes

Time commitment: Variable and ad hoc depending on event.

Volunteer

Function Team: AWARE Secretariat
Where: Mostly remote but occasionally onsite

The volunteer consultant will provide IT support for the AWARE staff. This includes troubleshoot centre issues, helping with website design and update, fixing bugs and creating updates for our helpline, membership and events management systems. You may also be involved in advising on purchase of IT equipment or coordinating with vendors for hosting, telecoms, or networking.

Skills needed:

• Ability to program in PHP
• Understands web design
• HTML, CSS, Javascript, jQuery
• WordPress
• Google Docs, Sheets, and Drive
• Knowledge of G-suite
• cPanel and knowledge of webhosting
• Creative problem solving ability

Time commitment: Flexible, but volunteer must be able to commit for 6 months (minimum)

Volunteer

Time Commitment: Variable – may be working remotely, at events or at AWARE centre.

Function Team: AWARE Secretariat

Volunteers will be asked to help with coordinating sponsors, guest lists, caterers or be involved in the production of online and onsite events such as fundraising concerts, film premieres, AGM and the Annual Ball.

Those involved in fundraising may be asked to write grant proposals or connect with private donors. Volunteers can also initiate peer-to-peer fundraising campaigns or other online fundraising campaigns. The work will vary with intensity throughout the year.

Skills needed

• Good written and verbal communication skills including telephone manner
• Be organised, enthusiastic and energetic
• Experienced with fundraising and seeking sponsorship
• Graphic Design skills will be a plus

Volunteer

Function Team: Advocacy, Research and Communications (ARC) team
Where: AWARE Centre

The ARC team produces reports, position papers and policy submissions on issues related to women in Singapore. Researchers can be tasked with researching and analysing data, creating surveys, recommending and advocating for policy changes and writing reports.

The team oversees evidence-based advocacy activities to target change at the levels of state, society and market. We ask that volunteers for our Research and Advocacy Team be strongly committed as to avoid high turnover.

Skills needed:

• Strong written communication
• Subject matter expertise depends on project
• Knowledge of spreadsheets
• Knowledge of survey apps and google forms a plus
• Data analysis and visualisation abilities are a plus
• Can reliably meet deadlines and time committments

Time commitment: Research subcommittees or project teams work remotely and usually meet one evening per month.

Volunteer

We are not actively recruiting support group facilitators at the moment. However, if you would like to express interest in joining our support group team, please submit your details here. We will be in touch when there is an available vacancy.

Function team: Women’s Care Centre, CARE Services

Where: AWARE Centre and/or remote

Description and requirements:
1. Working closely with co-facilitators for the effective facilitation of the support group
2. Liaising with interested participants, interviewing and selecting group participants
3. Working together with co-facilitators in the following ways:

• Preparing and submitting weekly support group reports
• Collecting and analysing the feedback for individual and group progress
• Supporting ad-hoc administrative tasks such as group notes, attendance records and activity reports in a timely and accurate manner

4. Strong belief in gender equality and values of AWARE
5. Group facilitation and/or training experience is preferred
6. Bachelor’s or Master’s degree in Counselling/Psychology/Social Work is preferred
7. Excellent interpersonal, empathy and communication skills in English (verbal and written)
8. Commitment to confidentiality
9. Proficient in MS office, especially Excel and Word

Time commitment: Commit to shadowing and/or facilitating a minimum of two support groups a year. Each support group runs for 7 consecutive weeks on weeknight sessions.