MENU

MENU

Donate Now
Login

FAQ and Feedback

home Women’s Care Centre
Print

Feedback

AWARE’s CARE Centre strives for everyone to receive the best possible support. We welcome feedback, good or bad, from people who have used the Women’s Care Centre and Sexual Assault Care Centre services.

 

Please provide your feedback to us in this form.

 

 

Frequently Asked Questions

Expand AllCollapse All
  • 1 I need immediate help; can I come directly to you?

    AWARE is not able to provide emergency help in crisis situations. Our Women’s Care Centre does not have a walk-in service and we will not be able to see you without an appointment. If you are in an emergency situation, call 999 to reach the police or 995 for emergency medical assistance. If you are feeling suicidal, please do call the SOS 24-hour helpline at 1800 221 4444.

    To get help from AWARE, you can call our Helpline, Mon– Fri, 10 a.m. to 6 p.m. If you have experienced sexual assault, you can call our Sexual Assault Care Centre at 6779 0282 (Mon-Fri, 10 a.m. to 6 p.m.). Please note that we are not allowing drop-ins during the COVID-19 pandemic.

  • 2 I’m interested in counselling, what do I need to know?

    Please refer to AWARE Counselling for more information.

  • 3 I’m interested in attending a legal clinic. What do I need to know?

    Our legal clinic is held on a monthly basis. Please refer to the AWARE Legal Clinic for more information. 

  • 4 Can you direct me to a shelter?

    No, but we can help refer you to your nearest Family Service Centre, which can then assist you with a shelter referral.

  • 5 I'm a friend of somebody who could use some help. Can I call you?

    Of course you can! However, we encourage the one who needs the help to call herself. Please note that we will not be able to contact your friend unless we have her permission.

  • 6 Can I call AWARE for help without giving my name?

    Yes, you can be anonymous or give a fake name. We do not need your full name to talk to you.

    However, the legal clinic service will require your full name and the opposing party’s full name to ensure that the volunteer lawyer has no conflict of interest with you.

  • 7 Will you tell my family/my husband that I have contacted you?

    No. All calls and cases are kept strictly confidential.

  • 8 What makes you different from other helplines and legal clinics in Singapore?

    Our Helpline and Legal Clinic are services that are provided for women, by women. AWARE staff and volunteers share AWARE’s vision of gender equality and believe that a woman should have full control over her body and her fertility. We also embrace diversity of race, age, culture and sexuality, and promote tolerance and acceptance of diversity.